1. Scope and precedence

This Refund Policy should be read together with the Protektant Platform Terms and User Protections and, where applicable, the Subscriber Commercial Terms.

If an Order Form, checkout flow, Supplemental Agreement, or other subscriber-specific agreement states different refund, cancellation, pricing, grace-period, or non-refundable rules for the applicable relationship or transaction, that more specific agreement controls.

For subscriber relationships governed by the Subscriber Commercial Terms, those subscriber-specific refund, cancellation, grace-period, and non-refundable rules control over any inconsistent general sitewide Refund Policy.

2. When a refund grace period exists

A subscriber may receive a refund grace period only if the applicable Order Form or checkout flow expressly provides one.

Unless an accepted or signed Order Form states a different rule, the only default grace period available for self-serve initial subscription purchases is three calendar days following checkout, and only if the subscriber:

• has not viewed any Covered Content or other data available under the subscription;
• has not used any export right; and
• has not used any API access right.

3. When the grace period does not apply

Unless a more specific accepted rule states otherwise, the default grace period does not apply to:

• renewals;
• expansions;
• enterprise orders;
• custom work;
• Community Continuity User Fees;
• Paid Operationalization Services;
• storage, bandwidth, processing, API, export, cloud-cost, implementation, migration, or support charges;
• pass-through honoraria fees;
• taxes; or
• any purchase after data access begins.

4. What counts as access

For purposes of refund eligibility, “access” includes any action that causes Covered Content or subscription data to be displayed, delivered through an API, exported, downloaded, decrypted, or otherwise made available to the subscriber or the subscriber’s users, whether directly or through a tool, report, dashboard, or integration.

5. Outside the applicable grace period

Outside the applicable grace period, fees are non-cancellable and non-refundable except where non-waivable law requires otherwise.

5A. Free Adoption, Community Continuity, and Operationalization Fees

No-fee Free Adoption has no refund value. Community Continuity User Fees are low-cost continuity fees for pre-operationalization Nation environments and are non-refundable once the applicable billing period begins, except where non-waivable law or a more specific accepted record requires otherwise.

Paid Operationalization Services, including implementation, migration, configuration, support, storage, bandwidth, processing, API access, exports, evidence packages, media hosting, video hosting, project activation, subscriber enablement, and cloud-cost charges, are governed by the applicable Order Form, Supplemental Agreement, Operationalization Activation Record, or checkout flow. Unless that more specific record states otherwise, such amounts are non-cancellable and non-refundable once the service, usage, access, or cost-generating activity begins, except where non-waivable law requires otherwise.

6. Honoraria protection and no clawback

Honoraria-related fees are separate from subscription fees and may be billed as distinct pass-through amounts.

Honoraria are payable only if and after TKI first receives and the payment processor settles the applicable honoraria fees for the relevant period.

Once honoraria are paid, they are not clawed back because of subscriber refunds, complaints, credits, chargebacks, reversals, or other downstream adjustments, except for processing error, duplicate payment, fraud, or legal prohibition.

This Refund Policy does not create any right to claw back honoraria from Knowledge Holders or to offset honoraria against any separate claim.

7. How to request a refund

Refund requests must be submitted through the in-product support channel or by using the contact method stated in the applicable Terms notices section.

A request should include, as applicable:

• the order or subscription reference;
• the Nation and Project scope, if applicable;
• the date and time of purchase; and
• enough information for TKI to verify eligibility, including whether any content, export, or API access occurred.

TKI may verify refund eligibility against audit logs, access records, order records, and other maintained operational records.

8. Refund method

If a refund is approved, TKI will issue the refund to the original payment method where possible or by another lawful method.

9. Relationship to other legal documents

This Refund Policy is incorporated into the Protektant Platform Terms and User Protections.

If a Supplemental Agreement or Order Form states a different refund, cancellation, grace-period, or non-refundable rule for the applicable relationship or transaction, that more specific rule controls.

Where no more specific rule applies and access to protected subscription content, data, or paid features makes a charge non-refundable under the applicable legal stack, those rules apply.